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Returns and Refund Policy

We guarantee your satisfaction with our Products and if, for any reason, you are not satisfied with any Product(s) you purchase, we offer a full 'no quibble' refund or exchange policy. We will usually refund the money paid via the method you originally used as soon as possible after request. Products returned by you for any reason will be refunded in full or exchanged for the same or an alternate product of equivalent value.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 30 working days of receipt. The item must not be used and must be AS NEW when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 30 calendar days to do so, at your own expense. Once we have received the item, we'll issue a full refund for the product to your original payment method.
If the item is faulty
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone or email to inform us within 30 days of receipt and we will arrange a refund or replacement.
We suggest all goods are returned at your own cost within 30 days after the purchase. To return goods and for them to be eligible for refund please make sure the following items have been included:
* All unsealed original packaging
* Order date and number
* Reason for return or if an exchange or refund is required
* And, of course, don't forget the product(s)

HEALTHY MOOD LTD
Zain Hub
2-16 Bury New Road
M8 8EL
Manchester
United Kingdom
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
Once we have received the return and had a chance to inspect the item is suitable for resale, we will happily make a refund or exchange as required. Please note that where Next Working Day Delivery has been selected, postage charges will not be reimbursed. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
We recommend contacting us for assistance if you experience any issues receiving the products.

Contact us If you have any questions about our Returns and Refunds Policy, please contact us: By phone number: 01614655145 By email: healthymoodltd@gmail.com
Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase (if it is wrong or faulty), you must contact us within 30 days from receiving your order and return acceptable if packet/jar not opened.
We suggest all goods are returned within 30 days after purchase. To return goods and for them to be eligible for refund please make sure the following items have been included:

* All unsealed original packaging
* Order date and number
* Reason for return or if an exchange or refund is required
* And, of course, don't forget the product(s)

There are 3 ways you can return them:
1)Refuse delivery when receiving with a postman and this will go back automatically to us.
2)Send it back directly to us using any courier to the following address:

HEALTHY MOOD LTD
Zain Hub
2-16 Bury New Road
M8 8EL
Manchester
United Kingdom

3)If you received wrong or damaged products. Its our fault and we will resolve this. We can send you a return label by email or message but you have to print it and attach to the parcel.

Once we have received the return and had a chance to inspect the item is suitable for resale, we will happily make a refund or exchange as required.

In the case of a change of heart, an item can be returned for free if it is refused at customs and we will be able to process a full refund once it arrives back to us.